Terms and Conditions for the Hotel Industry (AGBH 2006)

1. Scope 

These Terms and Conditions (AGBH 2006) apply to all accommodation agreements. Individual agreements have priority.

2. Definitions

Proprietor: The hotel/accommodation provider.

Guest: Person using the accommodation (includes companions).

Party: Person or company making the booking.

Consumer/Entrepreneur: As defined by the Austrian Consumer Protection Act (KSchG).

3. Contract & Deposit

The contract is binding upon confirmation. A deposit may be required and must be paid within 21 days. Transaction fees are borne by the Party.

4. Stay – Arrival & Departure

Check-in from 3:00 p.m.

Check-out by 11:00 a.m.

Early check-in before 6:00 a.m. counts as the previous night.

5. Cancellation Policy

Free cancellation: Up to 3 months before arrival.

Up to 30 days before arrival: Free

20–3 days before arrival: 50% of the total price

Within 3 days before arrival: 100% of the total price
Individual cancellation conditions apply if specified in the booking.

Arrival Impediments

If arrival is impossible (e.g., snow, floods), no payment is required for the missed days. Payment resumes once arrival is possible again (within 3 days).

6. Substitute Accommodation

We may provide equivalent substitute accommodation if necessary – without extra cost for you.

7. Guest Rights

Guests can use the booked room and all generally accessible facilities of the property in accordance with hotel rules.

8. Guest Obligations

All costs (including extras) must be paid by departure. Guests are responsible for any damage caused by themselves or their companions.

9. Hotel Rights

We reserve the right to demand advance payment and to exercise a lien on guest property for outstanding payments. Special services outside normal hours (8 p.m. – 6 a.m.) may incur additional charges.

10. Hotel Obligations

We provide the agreed services according to the hotel's standard. Additional services (e.g., spa, parking) may be subject to extra charges.

11. Liability

The hotel is only liable for items deposited properly, with limits according to Austrian law. No liability for slight negligence (except personal injury).

12. Liability Limitations

For entrepreneurs: No liability for slight or gross negligence. No compensation for consequential, immaterial, or indirect damages.

13. Pets

Pets are not allowed.

14. Extension of Stay

An extension is only possible with hotel approval. If departure is impossible due to extraordinary events, the stay is automatically extended under the current conditions.

15. Early Departure / Termination

If the guest departs early, full payment is still required unless the room can be resold. The hotel can terminate the agreement immediately for serious reasons (e.g., misconduct, illness).

16. Illness or Death of Guest

In the case of illness or death, medical and related costs are borne by the guest or their successors.

17. Place of Jurisdiction & Applicable Law

Austrian law applies. Jurisdiction for entrepreneurs is at the hotel’s location; for consumers, local rules apply.

18. Miscellaneous

If deadlines are mentioned, the day of the event does not count. Claims must be made on time. If any regulation is missing, the relevant legal rules apply.